TREND! FAQ

We hope that you will find the following useful. If you have a query that is not answered here, please don’t hesitate to contact us by phone or email. 

Doors and Windows

What guarantee do you offer? 

We provide all our doors and windows with a 10 year guarantee 

Are you FENSA registered? 

Yes. We are. 

What colours can I choose from? 

Our doors are available in a range of colours. Even though the standard manufactured colour is white, we also offer eight different colours as well as traditional wood grains. 

How secure are your doors and windows? 

Very! All our doors feature multi-locking systems as standard. Extra throw bolts, subtle peepholes and security chains can also be fitted if required. Our Patio and Bi-fold doors also feature key-operated deadlocks. 

How safe is the glass you use? 

All our French, Patio and Bi-Fold doors are fitted with tempered safety glass specially designed to withstand impacts and manufactured to the highest British safety standards. 

What is the A rating system? 

The A rating system tells you how energy efficient your glazing is according to the UK-wide BFRC Rating Scheme. This system is recognized within the Building Regulations to show how your glazing complies with the scheme. The rating scheme is from A to G – with A being the highest rating. 

Can you match my existing windows and doors? 

We offer a wide range of product ranges so we should be able to provide you with a very close match to your original doors. If we cannot, our outstanding range of styles, materials, glass types, colours and door furniture will enable us to provide you with an attractive alternative. 

Can you fit doors and windows to listed properties? 

Yes, we offer a range of traditional products that are suitable for both listed properties and those located in conservation areas. However, you may require permission from your local authority. 

Can you supply single windows or doors? 

Certainly. We can supply you with as many or as few as you require. 

What is the difference between a french door and a patio door? 

French doors have multiple glass panes and are often installed as a pair or in multiple pairs, where one of the pair may be fixed indefinitely with locks or posts. They are most frequently used at the back of a property leading to the garden. Patio doors are sliding doors made of two large panes of glass set in sashes, with one pane stationary and one operable. 

How do I prevent condensation on my windows? 

Condensation on the inside of a window is an indication that the humidity levels inside the room are higher than on the outside. There are steps you can take to reduce excessive condensation: 

Conservatories & Orangeries 

Are your conservatories made to order? 

Every one of our conservatories is made to measure and can be personalised with a host of accessories and design features both inside and out. 

How can we protect our privacy? 

Conservatories can be made private by the thoughtful use of obscure glass, solid side panels, blinds or even a solid wall on one side. 

How soon will we be able to use our conservatory? 

We usually say allow six to ten working weeks from placing the order but this is dependant on weather conditions and/or planning regulations, if required. 

Will we be able to use our conservatory all year round? 

Modern conservatories have insulated bases and cavity walls, as well as double-glazed window units and a thermally efficient roof. A good use of heating and flooring can also help. It is also possible to use glazing specifically developed to keep conservatories warm in winter by retaining heat, and cool in summer be excluding solar radiation. 

Will Wood grain finishes fade over time? 

Most of our products are guaranteed for 10 years against discolouration and delamination of the specially bonded wood-effect finish. 

Do we need Planning Permission or Building Regulation Approvals? 

Probably not. Conservatories are usually covered under “permitted development” rules. Therefore, planning permission is not usually required unless you already have an extension. You may also need to check the age of your home as developers of new developments sometimes have restrictions placed upon the properties by the Planning Department. 

Where should I site my conservatory? 

The positioning of your conservatory will have an effect on the room at particular times during the day. In general the following applies: North facing conservatories are subjected to the colder side of our climate, but enjoy some morning sun. Therefore, good insulation and heating would be recommended. South facing conservatories benefit more from the warmth of the sun. However, sufficient ventilation and shading will be required to help keep the room at a comfortable temperature during really hot spells. East facing conservatories benefit from any early morning sun, making them ideal for use as a breakfast room. West facing conservatories are fairly well lit at the start of the day and benefit from the warmth of the sun in the afternoons and evenings. 

Roof Lanterns 

Are your roof lanterns only available in standard sizes? 

Standard sizes are more economic but we can manufacture to any size if required. 

What about ventilation? 

This is certainly something worth considering, especially if you room is south facing and receives a lot of direct sunlight, has opening windows or if the space is a kitchen where lots of heat and steam will be generated. There are three options for ventilation: 

Trickle vents – are available in powder coated aluminium and allow a small amount of air movement. 

Top hung opening sashes – are possible if there are side lights in the roof lantern. These can be opened manually (with a pole) or by electric motor and switch. 

Opening skylights – if the roof does not have side lights it is possible to ventilate using powder coated aluminium top hung skylights which can be operated manually or electrically.